Legal
Returns & Refunds
What happens if something isn't right — and how returns differ for sale, hire and custom pieces.
Sahar ModestyModest occasionwear · made in AustraliaLast reviewed June 2026. This summary is written in plain language; the Sahar Modesty atelier confirms the specifics of your order in writing.
Faulty or not as described
Under the Australian Consumer Law you are entitled to a remedy if a gown is faulty or significantly different from what was described. Contact us within a reasonable time of receiving your gown with photos, and we will repair, replace or refund as the law requires.
Sale items
Because our gowns are occasion pieces — many one-of-a-kind or made-to-order — change-of-mind returns are assessed case by case and may not be available on made-to-order pieces. Where a return is agreed, the gown must be unworn, with tags intact and beadwork undamaged. Please contact us before returning anything.
Hire returns & bonds
Hired gowns are returned by the agreed date in their original condition. Your refundable bond is released after a clean, on-time return. Reasonable wear is expected; damage beyond that, or a late return, may be charged against the bond per your hire confirmation. Hire fees are non-refundable once the hire period begins.
Custom commissions
Custom gowns are made only for you, so deposits are non-refundable once work begins and the finished piece is not eligible for change-of-mind return. This does not affect your rights if the gown is faulty or not as agreed.
How to start a return
Reach us via the contact page with your order details and, for faults, clear photos. We will guide you through the next steps and any return shipping.